Frequently Asked Questions
At WeCrate, we understand that every project comes with unique packaging and crating challenges.
Whether you're shipping delicate equipment, oversized machinery, or high-value goods, our team is here to provide tailored solutions that ensure your cargo arrives safely and securely.
This FAQ section is designed to answer the most common questions about our services, products, and processes. If you don’t find the information you’re looking for, feel free to contact us directly—we’re always ready to help!
The Bigger The Better
General Questions
Q: What services does WeCrate offer?
A: WeCrate specializes in custom crating and industrial packaging solutions, including:
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Export packaging for road, sea, and air freight
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Custom-designed crates for industrial, commercial, and retail goods
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Heavy-duty sea freight boxes like our Poseidon Box
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On-site packing and logistics support
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Q: What industries does WeCrate serve?
A: WeCrate provides solutions for various industries, including:
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Industrial Manufacturing
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Construction
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Aerospace
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Mining
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Energy and Utilities
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Automotive
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Retail and Commercial
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Defence and Weaponry
Custom Packaging Questions
Q: Can WeCrate create custom crates for my unique products?
A: Yes, our team specializes in designing custom crates to protect and transport products of any size, shape, or fragility.
Q: Do you provide heat-treated crates for international shipping?
A: Absolutely. All our export crates are heat-treated and ISPM-15 compliant to meet international shipping standards.
Q: Can WeCrate help with packing delicate or high-value items?
A: Yes, we have extensive experience packing delicate items, from machinery and electronics to artwork and antiques.
Crate
Pallet
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Download our comprehensive WeCrate information booklet to learn more about our custom crating and industrial export packaging services.
Inside, you'll find detailed insights into our tailored solutions, on-site crating, heat shrink encapsulation, and more.
Discover how we protect your goods during transit with precision-built crates designed to meet global shipping standards.
Freight and Shipping Questions
Q: What types of freight does WeCrate handle?
A: WeCrate offers packaging solutions for road, sea, and air freight to ensure your goods are protected during transit.
Q: Do you offer on-site packing services?
A: Yes, we can dispatch a team to your location for on-site packing and crating to save you time and hassle.
Q: Can WeCrate assist with large or oversized shipments?
A: Absolutely. We specialize in crating and packaging large, heavy, and oversized items for secure transport.
Product Questions
Q: What is the Poseidon Box?
A: The Poseidon Box is our premium heavy-duty sea freight box, designed for maximum durability and protection against harsh marine environments.
Q: Do you provide cushioning or internal supports for crates?
A: Yes, we offer a range of protective materials, including foam inserts, bracing, and custom padding, to secure your items inside the crate.
Q: Can WeCrate produce crates in bulk for ongoing projects?
A: Yes, we can fulfill bulk orders and establish long-term supply arrangements for ongoing packaging needs.
Customer Support Questions
Q: Where is WeCrate located?
A: We are based in Spartan, Kempton Park, Gauteng, South Africa
Q: How can I get a quote?
A: Contact us via phone, email, or our website's contact form. Provide details about your items and shipping requirements, and we’ll provide a free quote.
Q: What is your turnaround time for custom crates?
A: Turnaround times depend on the complexity and size of the project, but we always strive to meet your deadlines.
Billing and Payment Questions
Q: What payment methods do you accept?
A: We accept EFT (Electronic Funds Transfer) and other secure payment methods. Contact us for details.
Q: Are there any additional costs for on-site packing?
A: Any additional costs, such as travel fees for on-site packing, will be clearly communicated upfront.
Q: Do you offer discounts for bulk orders?
A: Yes, we offer competitive pricing and discounts for bulk orders. Contact us to discuss your requirements.
